Aisra.com Privacy and Security Policy

Thank you for visiting the Aisra.com website (“Site”) operated by Aisra LLC. We respect your privacy and know that you care how your personal information is used and shared. We take careful steps to protect your personal information and this Privacy and Security Policy (“Privacy Policy” or “Policy”) explains what information we collect, when we collect it, and how we collect, use, and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly (whether through websites or mobile applications) or through another site, you accept the practices described in this Policy. We are not responsible for the content or privacy practices on any web site not operated by Aisra LLC to which the Site links or that links to the Site. You should review any such outside sites’ Privacy Policies to determine how they collect or use your personal information. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information. This privacy policy applies to all current or former customer information collected by or provided to Aisra.com.

If you do not agree with the terms set forth in this Privacy Policy, please do not enter the Site.

Why Do We Collect Personal Information?

We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to: (1) make the Site easier for you to navigate and use by not having to enter your personal information multiple times; (2) help us create a personal shopping experience for you by suggesting products that might be of interest to you based on the interest collected; (3) enable us to notify you of new products available on the Site and changes that take place on the Site; (4) assist with fraud identification; (5) assist our customer service representatives in resolving issues that you may experience while using the Site or after completing a purchase; and (6) improve our ability to contact you with marketing that is tailored to you with better product recommendations or special offers.

What Information Do We Collect?

We collect information from you in two basic ways – information that you provide to us and information that is automatically gathered when you access the Site.

When creating an account on Aisra.com or before using certain parts of the Site or ordering products, you must complete an online registration form and provide certain personal information. This information includes, but is not limited to, your name, shipping and billing address(es), phone number, email address, and credit/debit card number. In addition, we may also ask you for your country of residence and/or your organization’s country of operation, so that we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Site, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.

Please note that you may choose to submit a review of any of the products that you purchase on the Site. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.

In addition to information that you provide to us, we receive and store certain types of information whenever you interact with us. For example, as is true of most web sites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol (“IP”) address, browser information, internet service provider (“ISP”), operating system, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. This information can also allow us to provide features such as storage of items in your cart between visits. If you access the Site with an app or with a mobile device, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. This Privacy Policy protects all information collected via our mobile application.

You should also be aware that, like many web sites, when you access Aisra.com we use “cookies” to track your Site usage, obtain certain types of information about you, or advertisements posted on behalf of Aisra.com by other companies on their websites. Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of the Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THE SITE’S COOKIES DO NOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S CONFIDENTIAL INFORMATION. Our cookies are not “spyware.” We may also use “web beacons” on the Site. Web beacons assist in delivering cookies and help us determine whether a web page on the Site has been viewed and, if so, how many times. For example, any electronic image on the Site, such as an ad banner, can function as a web beacon.

We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any of your personal information collected by us.

How Do We Share the Information We Collect?

We do not sell, rent, trade, license or otherwise disclose your personal information or financial information to anyone, except that:

(i) As do most catalog and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. Examples of such services/functions include fulfilling orders, delivering packages, sending postal mail and email, removing information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have personal information needed to perform their functions, but may not use it fro other purposes. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, DHL, Federal Express and other merchant vendors) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number. Any company that we use to perform specific functions on our behalf are not authorized to use the information we share with them for any other purpose, nor are they permitted to sell, rent, trade, license, or otherwise disclose any of your information that they receive from us.

(ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information.

(iii) We may disclose information in response to requests from law enforcement officials conducting investigations; in response to subpoenas or a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect others or ourselves. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal reasons or to commit fraud.

(iv) We will not sell, rent, trade, license or otherwise disclose your personal information to other companies as part of our regular course of business. However, it’s possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.

(v) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

(vi) If you tell us to or request that we do, we may share your personal information.

(vii) We work closely with affiliated businesses. We operate stores, provide services, or sell product lines jointly with these businesses. We share customer information related to those transactions with that third party.

How We Protect the Information We Collect ?

We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Site uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Aisra.com is able to decode the information. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. Please be aware that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information. "Phishing" is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.

 

We also take several steps to protect your personal information at our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.While we take every step and precaution necessary to protect your personal information,we also ask customers to carefully review their accounts and immediately report any unexpected activity to Aisra.com and their issuing bank or credit card company. You can take measures to help protect your information, including installing the latest security updates and anti-virus software on your computer to help prevent malware and viruses; reset your e-mail account passwords frequently; use complex passwords (a minimum of 7 alpha/numeric case sensitive characters); do not use the same password on more than one website; do not share your password with others; and sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal.

Information About Children 
We recognize the particular importance of protecting privacy when children are involved. We are committed to protecting children’s privacy and we comply fully with the Children's Online Privacy Protection Act (COPPA). Aisra.com will never knowingly or intentionally request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to Aisra.com for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

Social Sharing Features

The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on our Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

What Choices Do You Have?

Promotional E-mail 
: If you do not wish to receive promotional e-mails from us, please email us at customerservice@aisra.com with the subject: remove from promotional email. It may take up to 10 business days before you stop receiving promotional e-mails. Please note that we may retain certain information about you as required by law or for legitimate business purposes.

Mobile 
: We may distribute mobile coupons and text messages to mobile devices of customers who have requested this information via an opt-in request. Customers will be able to opt out of a specific mobile messaging campaign.

Aisra.com Cookies 
: The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the Aisra.com features.

 

Telephone 
: If you do not wish to receive promotional communication from us, email us at customerservice@aisra.com to opt out. This opt out does not apply to operational communication, for example, confirmation of delivery address.

General Opt Out or Corrections: Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address. You can make these requests by emailing your request to Aisra.com at customerservice@aisra.com

Conditions of Use, Notices, and Revisions

If you choose to visit Aisra.com, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Massachusetts. If you have any concern about privacy at Aisra.com, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy and the Term of Use will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our web site frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

 

This Privacy Policy was last updated on October 27, 2014